1. Who we are
This Privacy Policy explains how Gradify Solutions ("Gradify," "we," "us," or "our"), including our B2B channel-partner division Gradify Enterprise, collects, uses, and protects information when you visit our website, submit a form, or apply to our BPO partner program.
2. Information we collect
We collect information you provide directly through forms on our website, including:
- Name, phone number, and email address
- Company or BPO name, city, and seat count (for partner applications)
- Information about your calling experience or program interest
- Any message or details you choose to include in a form
We also collect limited technical information automatically, such as pages visited and general device/browser information, through standard analytics tools.
3. How we use your information
We use the information we collect to:
- Respond to enquiries and schedule strategy or interview calls
- Evaluate and process BPO partner applications
- Send relevant follow-up communication about our services or partner program
- Improve our website and understand which content is useful to visitors
We do not sell your personal information to third parties.
4. How we share information
We may share information with service providers who help us operate our business — for example, CRM, email, or calling-infrastructure providers — solely to deliver the services described above. We may also disclose information where required by law or to protect our legal rights.
5. Cookies and analytics
Our website may use cookies and similar technologies (such as Google Analytics or advertising pixels from Meta/Google) to understand site usage and measure the performance of our marketing campaigns. You can control cookies through your browser settings.
6. Data retention
We retain information for as long as needed to respond to your enquiry, maintain our business relationship, or as required by applicable law. You can request deletion of your information at any time using the contact details below.
7. Your rights
You may request access to, correction of, or deletion of your personal information by contacting us at info@gradifysolutions.com. We will respond within a reasonable time frame in accordance with applicable data protection law, including India's Digital Personal Data Protection Act.
8. Data security
We take reasonable technical and organizational measures to protect the information you share with us. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.
10. Contact us
For inquiries about this policy: info@gradifysolutions.com or +91 86172 24595.